Definition:
A standard that specifies requirements for a quality management system (QMS) to ensure consistent quality in products and services.

Principles:

• Customer Focus: Meeting customer needs and enhancing satisfaction.
• Leadership: Establishing unity of purpose and direction.
• Engagement of People: Involving employees at all levels.
• Process Approach: Managing activities as processes.
• Continuous Improvement: Ongoing improvement of the QMS.
• Evidence-Based Decision Making: Using data to guide decisions.
• Relationship Management: Maintaining good relationships with stakeholders.